Order & Delivery information

Prices, payment and ordering

Our prices on this website include VAT as indicated.
The United Kingdom Value Added Tax (VAT) is currently 20%.
Customers ordering outside the UK who have a valid EU VAT number do not have to pay this tax. Please contact us with your order details and we will issue an invoice where the tax has been removed.

All products must be paid prior the delivery. We do not offer credit facilities. If credit is required, our PayPal checkout will accept a wide range of credit cards.

Viewing and ordering products is simple and secure;
Simply add an item to the shopping basket and you will be redirected to the shopping cart.
There you can either continue shopping or proceed to the checkout.
Once you have finished the checkout, we will check the product availability and send you an invoice for your order.
Depending on how you want to pay (BACS / Cheque or PayPal and Debit or Credit Cards), we will send you either a standard paper invoice or a PayPal invoice which can be paid online.
You do not need to have a PayPal account to pay the online invoice, just follow the instructions on the screen and select the 'pay by credit / debit card' option.
Online shopping with us is safe;
We do not see, transfer or store your financial information so you can be sure of the security of your transaction.
No money is transferred through this website and all the online payments are handled by PayPal (Europe) S.à r.l.
Our shopping cart and PayPal uses well proven, secure transaction methods for safe online shopping.


Our items are delivered, depending on the destination, size and weight, by the courier or freight services.
Delivery cost is calculated automatically at the checkout according to the item weight, size, postcode and delivery method.
All large or heavy items are delivered directly from the factory and normally take 3-4 weeks to arrive.
Delivery time for bespoke cylinders and boilers can be up to 8 weeks.
Smaller items are normally sent from our UK or EU warehouses.
Our lead time for out of stock items is 15-20 working days from the receipt of the order although this can also be shorter and in some some cases, longer.
If your ordered item is out of stock, we will inform you about the availability and the delivery schedule.

Our thermal stores/boilers are large and heavy. Some of them will need forklift or similar for unloading at the delivery address.

It is the customers responsibility to arrange this. If unsure, please contact us.


Privacy, Terms and Conditions

We are committed to protecting our customer's privacy.
We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless the mail we send is directly connected to your purchase or is a reply to your query.
We will never pass your details on to any third party.
We will never send you marketing emails or surveys.
The type of information we will collect about you includes:

- Your name, address, telephone number and email address
- If applicable, the name and address of your company.
- We will need retain your order history on file for warranty purposes.

We will never collect sensitive information about you.
You can check the information that we hold about you by emailing us. If you find any inaccuracy we will delete or correct it promptly.
The personal information we obtain during the order process will be held securely in accordance with our internal security policy and the law.
We do not track the visitors on our site nor do we use their IP information in any way.
Our website can use a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can potentially be used to identify you unless you modify your browser settings. We will never use this information.
If you have any questions/comments about privacy, please email us by clicking here.

Our full terms and conditions of sale can be downloaded here.